Shipping Policy

• Discreet Packaging and Shipping:

Here at Treezee, we understand our customer's concerns about privacy and discretion.  It is made clear in our Seller Agreement with our sellers that everything we ship will be discreet.

However, something similar to "treezee.com" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Treezee reserves the right to add a signature requirement to any order at our discretion for security reasons. We also maintain the right to require photo ID verification submission for any order. All information will be kept safe and private. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

• Shipping Times and Shipping Speed:

Please note that the shipping time does not include the processing time for packaging up and fulfilling orders. Once your order is placed, each business’s shipping teams work hard to get that order packaged well and sent out to you carefully. If placed before 10 am, the majority of orders are shipped the same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days in very rare cases. In rare cases of a holiday or special dates, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee the package arrival date. We offer a variety of shipping speeds through these carriers.

• Items Broken in Shipping:

All packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between the given business and the customer. Broken packages must be photographed and documented before a return will be deemed valid by Treezee’s administrator. The given business must be informed of the break within two days of the customer receiving the package! Please refer to Treezee’s return policy above in the Terms of Use for more information.

• Please note: 

For all packages damaged or broken in shipping, please submit a return request to [email protected]. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process. Customer happiness is our priority and we will work to fix any errors, please work with us in remaining calm and helpful so that we can assist you with our best, fastest assistance.